Refund & Cancellation Policy

1. Overview and Educational Scope

At Dev Spire Hub Co., Ltd., we take pride in delivering intensive, high-standard technical market analysis education. Because our physical classroom cohorts in Chiang Mai and hybrid interactive streams are strictly capped at 12 participants per session, late cancellations directly affect cohort composition and venue commitments.

This Refund and Cancellation Policy outlines the exact terms under which seminar enrollments, workshop tickets, and 1-on-1 mentorship fees may be refunded, cancelled, or rescheduled.

2. Cancellation Windows & Refund Eligibility

Refund eligibility is determined by the date on which written cancellation notice is received by our admissions office:

• More than 14 Calendar Days Before Day 1: 100% Full Refund of total tuition paid, minus a nominal ฿1,500 THB administrative processing fee to cover banking and seat release handling.
• Between 7 and 14 Calendar Days Before Day 1: 50% Partial Refund of the total tuition paid, or an option for 100% credit transfer to any upcoming cohort within 6 months.
• Fewer than 7 Calendar Days Before Day 1: Tuition is non-refundable. However, participants may transfer 100% of their enrollment credit to a future cohort date upon paying a ฿2,500 THB rescheduling fee.

3. Non-Refundable Items & Work Already Started

The following items and service phases are strictly non-refundable once initiated:

• Dispatched Physical Materials: The hardbound Annotated Market Structure Playbook, printed chart books, and shipped training portfolios (฿3,500 THB replacement/materials value is deducted if workbooks have already been dispatched via tracked courier).
• Commenced Mentorship & Completed Diagnostic Sessions: Once a 1-on-1 mentorship clinic or journal audit has commenced, fees for completed diagnostic sessions and past chart teardowns cannot be refunded.
• No-Shows: Failure to attend classroom sessions or join hybrid live streams without prior written notification constitutes a forfeiture of tuition.

4. Rescheduling Policy

We understand that travel conflicts or emergencies arise. Participants may request to reschedule their cohort date once at no additional charge if notice is provided at least 14 days in advance. Rescheduled places are subject to seat availability in the target cohort.

5. Cohort Cancellation by Dev Spire Hub

In the rare event that Dev Spire Hub must cancel or reschedule a seminar cohort due to instructor illness, severe weather, or force majeure events, enrolled participants will be offered the immediate choice between:

• A 100% full refund of all tuition fees paid, without any administrative deductions.
• Priority transfer to the next available cohort date of their choosing.

6. Refund Application & Processing Timeline

To request a refund or cancellation, please follow these steps:

1. Submit a formal written request via email to info@devspirehub.click with the subject line "Refund Request - [Your Full Name] - [Program Name]".
2. Include your official invoice number, transaction receipt date, and your nominated Thai bank account or international wire transfer coordinates.
3. Our admissions coordinator will review and verify your request within two (2) business days.
4. Approved refunds are processed within seven (7) to ten (10) business days back to the original method of payment (bank transfer or wire).

7. Contact for Refund Inquiries

If you have any questions regarding your enrollment status or this policy, please reach out to our administrative desk:

Dev Spire Hub Admissions
Address: 114/8 Huay Kaew Soi 2, T. Suthep, A. Mueang Chiang Mai, Chiang Mai 50200
Phone: 053-573-429
Email: info@devspirehub.click